Refund policy

Rosale® Official Return & Refund Policy Effective Date: September 2026 Applies To: All purchases made on www.rosale.store

1. Overview At Rosale®, we are committed to delivering a premium experience and standing behind the quality of our products. This Return and Refund Policy ("Policy") governs all purchase transactions made through our store and applies to all customers regardless of location, payment method, or order size.

By completing a purchase through Rosale's store, you acknowledge that you have read this Policy in its entirety, that you understand its terms, and that you agree to be bound by it. If you do not agree with any part of this Policy, you should not proceed with your purchase.

This Policy is designed to protect both the customer and Rosale® against misuse, fraud, and bad faith claims while ensuring that genuine customers who experience legitimate issues are taken care of appropriately.

2. Our 100-Day Return Window Rosale® offers a 100-day return and refund window on the SkinSkulpt Pro™ device. This window exists to give customers full confidence in trying the product and is subject to the strict eligibility conditions outlined in Section 3 of this Policy.

The 100-day period begins on the date of confirmed delivery as recorded by the carrier's tracking system — not the date of purchase, not the date of shipment. It is the customer's responsibility to monitor their delivery and initiate any refund request within this window. No exceptions will be made for requests submitted after the 100-day delivery window has closed, regardless of circumstance.

This return window applies to the SkinSkulpt Pro™ device only. It does not apply to shipping fees, handling fees, or any bundled accessories or promotional items included with an order.

3. Refund Eligibility Requirements To be considered for a refund under this Policy, every single one of the following conditions must be satisfied in full. Failure to meet even one condition will result in automatic disqualification from the refund process.

3.1 Minimum Use Requirement SkinSkulpt Pro™ is a results-based device that requires consistent and correct use over a sustained period to deliver visible results. Accordingly, refund requests will only be considered from customers who can demonstrate consistent use of the device for a minimum of 31 consecutive days prior to submitting their request. Requests submitted before this minimum use period has been completed will be automatically declined without review.

3.2 Documented Evidence of Use All refund requests must be accompanied by clear documented evidence demonstrating that the product was used consistently over the minimum 31-day period. Acceptable evidence includes dated photographs, dated video, or a written usage log noting dates and frequency of use. Evidence must be submitted at the time of the refund request. Evidence submitted after the initial request or upon follow-up will not be accepted. Rosale® reserves the right to determine at its sole discretion whether submitted evidence is sufficient to satisfy this requirement.

3.3 Submission Window The refund request, including all required documentation, must be submitted within 100 days of the confirmed delivery date. Requests submitted on day 101 or beyond will not be reviewed, processed, or responded to under this Policy. No extensions will be granted under any circumstances, including delays in shipping, personal circumstances, or failure to monitor delivery.

3.4 Product Condition The product must not be broken, damaged, altered, or subjected to unauthorized modification or use outside of the intended guidelines provided in the product manual. Products that show signs of damage resulting from improper use are not eligible for a refund.

3.5 Direct Purchase Requirement Refunds are only available to customers who purchased directly through Rosale's official store. Purchases made through third-party retailers, resellers, or unauthorized platforms are not covered by this Policy and must be resolved through the original point of purchase.

4. Restocking Fee & Refund Amount Approved returns are subject to a 7% restocking fee, which will be deducted from the total refund amount. This fee is applied to help cover the costs of processing, inspecting, and restocking returned merchandise.

Refunds cover the product price only. Because the majority of Rosale orders ship free of charge, original shipping costs are not refundable, and this Policy does not cover shipping fees, handling fees, or any bundled accessories or promotional items included with an order.

5. Non-Refundable Circumstances Refunds will not be issued under any of the following circumstances, and submitting a request under these conditions will result in immediate denial:

• Change of mind after purchase
• Ordered by mistake or ordered the wrong item
• Product was purchased as a gift and the recipient does not want it
• Product was not used, or was used fewer than 31 days prior to the request
• Personal results did not meet subjective expectations despite correct and consistent use
• Failure to follow the recommended usage instructions outlined in the product manual
• Damage caused by dropping, water exposure beyond intended use, unauthorized disassembly, or improper storage
• Refund request submitted after the 100-day delivery window
• Shipping costs, handling fees, or promotional items included with an order
• Requests submitted without the required documented evidence of use
• Requests that Rosale® reasonably determines to be fraudulent or made in bad faith

6. Exchanges Rosale® does not offer product exchanges. Customers who wish to return a product may only request a refund under the terms of this Policy. If a customer would like a different product, they must complete a standard return (if eligible) and place a new order separately.

7. Return Shipping & Physical Returns Once all conditions in Section 3 have been met, the product must be shipped back to Rosale's designated return warehouse located in South Korea. The following conditions apply:

• The customer is solely responsible for all return shipping costs. Rosale® does not provide prepaid return labels.
• The product must be returned in its original packaging where possible, and the package must be clearly marked with fragile stickers to help ensure it arrives intact.
• The product must be shipped using a trackable shipping method and should arrive at our warehouse within a maximum of 9–10 days from the date it is sent. Rosale® is not responsible for items lost, delayed, or damaged during return transit.
• Items returned without prior written authorization from our support team will not be accepted, will not be refunded, and will not be returned to the sender.
• Refunds cannot be processed for items that are lost in transit or that arrive too damaged to inspect.
• Rosale® will not be held responsible for customs, duties, or taxes incurred during the return process for international customers.

8. How To Submit a Refund Request Customers who believe they meet all of the eligibility requirements outlined in Section 3 may submit a refund request by following these steps:

-  Send an email to support@rosale.com or team@rosale.com with the subject line: Refund Request — Order #[your order number]

- Include in the body of the email: your full name, order number, delivery address, date of delivery, and a written explanation of your experience with the product

- Attach clear documented evidence of use spanning the minimum 31-day period (photos, video, or a written log). Evidence must be submitted in the initial email; evidence submitted in follow-up emails will not be considered.

Once a return is authorized, ship the product to our South Korea warehouse per the requirements in Section 7.

Submission of a refund request does not constitute approval. All requests are reviewed individually. Rosale® reserves the right to request additional information during the review process. Once the returned product is received and inspected, and all conditions of this Policy are confirmed to be met, Rosale® will issue the refund (product price, minus the 7% restocking fee) to the original payment method. Please allow 10 to 14 business days for the refund to be processed following approval, and additional time for it to appear on your statement depending on your financial institution.

Approved refunds will be issued to the original payment method only, unless otherwise agreed in writing by Rosale®.

9. Damaged or Defective Products If your SkinSkulpt Pro™ device arrives visibly damaged or is found to be defective upon first use, you must notify us within 7 calendar days of the confirmed delivery date by emailing support@rosale.com or team@rosale.com with photographic or video evidence of the damage or defect. Claims submitted after this 7-day window will not be accepted.

Approved defective-on-arrival claims will result in a replacement unit or store credit, at the customer's choice, at no additional cost. This process is separate from the standard return process in this Policy and is not subject to the 31-day minimum use requirement or the 7% restocking fee.

Damage resulting from misuse, dropping, unauthorized modification, or failure to follow usage instructions does not qualify as a manufacturing defect and will not be covered under this provision.

10. Product Warranty In addition to the 100-day return window, Rosale® offers a 2-year limited warranty against manufacturing defects. If a covered defect arises after the 100-day return window has closed but within 2 years of the delivery date, customers should contact Rosale support with a description and evidence of the issue. Warranty claims are evaluated on a case-by-case basis and are separate from the standard return and refund process described in this Policy.

11. Chargebacks & Payment Disputes Rosale® takes fraudulent chargebacks and unauthorized payment disputes seriously. We strongly encourage customers to contact us directly at support@rosale.com or team@rosale.com before initiating any dispute with their bank, credit card provider, or payment platform, as this typically results in a faster resolution.

In the event a chargeback or payment dispute is initiated, Rosale® will respond to the relevant financial institution with full documentation, including order confirmation, delivery tracking records, communication history, and a copy of this Policy. Customers who initiate chargebacks later found to be fraudulent or made in bad faith may be permanently banned from purchasing through Rosale's store.

12. Cancellations Orders may be cancelled only if the cancellation request is submitted within 24 hours of the order being placed. To request a cancellation, email support@rosale.com or team@rosale.com immediately after placing your order with the subject line: Cancellation Request — Order #[your order number]. Once 24 hours have passed or the order has been fulfilled, it can no longer be cancelled and must instead follow the standard return process outlined in this Policy.

13. Policy Amendments Rosale® reserves the right to modify, update, or replace this Policy at any time without prior notice. The version of this Policy in effect at the time of your purchase will govern your order. It is the customer's responsibility to review this Policy at the time of purchase. Continued use of Rosale's store following any amendments constitutes acceptance of the revised Policy.

14. Governing Law This Policy and any disputes arising from it shall be governed by and construed in accordance with applicable consumer protection laws. Any unresolved disputes shall be subject to binding arbitration before being escalated to litigation. Rosale® reserves all rights afforded to it under applicable law.

15. Contact For all refund, return, cancellation, or product inquiries:

Email: support@rosale.com or team@rosale.com

Response Time: Mon-Fri 8am - 5pm